GDPR Compliance

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?
We are Prager Metis. Our address is 5A Bear Lane Southwark London, SE1 OUH. You can contact us by post at the above address, by email at GDPR@pragermetis.com or by telephone on 20.7632.1400.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

How we use your information?
When you use our website
When you submit an enquiry via our website
Your rights as a data subject
Your right to complain
Updates to this privacy policy


When you use our website:
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These are:
 

Cookie Name Purpose Further Information
has_js Allows JavaScript libraries to function, powering objects such as drop-down menus as well as accordion content dividers. This type of cookie is used by all browsers for all websites and does not collect user-data

However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. These are:
 

Cookie Name Purpose Further Information
_gid Used to distinguish users based on behavior. 24 hours
_gat, Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_property-id. 1 minute
_ga, Used to distinguish users based on behavior. 2 years

Our website does not use third-party cookies.

For more information about our use of cookies, please see our cookie policy

When you submit an enquiry via our website:
When you submit an enquiry via our website, we ask you for your name, contact telephone number, and email address. Also includes information in e-mails, forms, or other electronic messages between you and our Website when you voluntarily submit the information through our Website.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed in 2 steps:
1. Information is collected via Google Forms
2. Information is stored and parsed via Salesforce

We do not use the information you provide to make any automated decisions that might affect you. Automation revolves around navigation:

Information collected automatically may include your usage details, Internet protocol address (“IP address”), and information collected through cookies, web beacons, and other tracking technologies.

We keep inquiry emails for seven years, after which they are securely archived and kept for seven years, after that we delete them. CRM records are kept for three years after the last contact with you. [Is this true?]

Your rights as a data subject:
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfill a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who We Are section of this policy.

Your right to complain:
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Updates to this privacy policy:
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.

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